AB
André Britz

1 reviews | Active since Sept 2020

14 Feb 2022, 10:56

Left destitute by Mahindra SA

We purchased a new Mahindra XUV 300 W8 diesel from CHM Pinetown in July 2020 and have had to return it to the dealership on several occasions for warranty repairs to the cubbyhole, window washer motor and on Friday the 11th of February 2022 it broke down near Potchefstroom when we brought my daughter to NWU for the commencement of her university studies. We called CHM Pinetown who referred us to their Potchefstroom branch and on Friday morning we took the car to them. We were told by the workshop manager, understandably so, that he cannot move his pre-booked appointments just to accommodate us out of towners whose dealership had to sort out a known latent defect of the clutch release bearing getting stuck and when it fails and the more worn down the bearing is, the harder it will become to depress the clutch pedal. It soon got to a point where you cannot disengage the clutch and then you won't be able to drive your vehicle at all since you won't be able to shift gears. We have learned over the weekend that the XUV 300 and other Mahindra clutch problems as mentioned above are well documented on the internet on several motoring forums locally and internationally and the issues discussed on numerous forums so it is something Mahindra is well aware of and should have done a recall to fix but they have not done so and did not disclose the latent defect to us when selling the vehicle to us. From looking at the internet and as the name implies, a latent defect is a significant issue to the product that would not be obvious to you as a buyer or be easily observable during the appraisal or inspection process and as such, sellers have a legal obligation to disclose known latent defects to potential buyers. When it comes to customer care what is the rights of the customer as it seems they had no problem leaving us stranded more than 600 km from home since Friday morning and so far we had to sort out our own transport and accommodation costs to date. We were told it will take 2-3 days to get the parts on Friday morning and I even offered to pay for a courier to get it sooner and this morning we were told that if ordered today we will have to wait another 2-3 days to get the parts. So who is responsible for our accommodation costs, the costs to get us back home, the costs to get the vehicle back home, our loss of income etc. in this situation where we are stranded far from home as a result of the latent defect leading to a breakdown? Can we also insist that the dealership/franchise inspect the vehicle from top to toe and repair all other defects to the vehicle which is still under warranty and issue a letter that it’s now defect free or is it better to return the vehicle and get another make or model within that franchise which won’t let you down? Could you please provide us with the necessary guidance to deal with this issue as from our current experience we have lost all faith in the reliability of the vehicle and the after sales service the relevant franchise as we have heard more empty promises since Friday than a politician trying to be elected.

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