Horrible service experience

I believe the basis of any service is great customer service. It doesn’t matter how good the product is but should the service associated with this product be shambolic then that’s the association that will come to be known of that product.

I’d like to share a story of how I bought what is possibly a good car at Mahindra South Africa but because of the service I’ve received from their centres in two different occasions at two different centres it has left me with a conclusion that Mahindra South Africa is possibly a bad product.

Having bought their bakkies to use in the farming business, it’s disappointing that I have had bad service experience where my car has been with them for close to two months in both occasions. What makes matters worse is that in both ocassions the dealerships were not keep me updated about the progress or when parts were expected to arrive. In both cases I have dealt with the poor service as per their internal communication using managers and customer care service.