Formal Complaint Regarding Ongoing Vehicle Issues and Service at Mahindra Silverlakes & Menlyn

Thank you for providing all those details! Here’s a draft of your complaint letter that summarizes your experience and concerns:

I want to express my deep dissatisfaction and frustration with the series of unresolved issues and poor service I have experienced with my Mahindra vehicle, purchased at Mahindra Menlyn. Below is a detailed account of the problems and service delays I’ve encountered: 1. Initial Power Steering Pump Failure: Shortly after purchasing the vehicle, the power steering pump failed, requiring me to return the vehicle to Mahindra Menlyn for repairs. I had to manage without the vehicle for two weeks during this process, which was a significant inconvenience. 2. Oil Leak and 4x4 Function Failure: After receiving the vehicle back, I encountered an oil leak, leading me to return the vehicle to Mahindra Silverlakes for repairs. Once that issue was resolved, I discovered that the 4x4 function was not working. I returned the vehicle to Silverlakes and was without my vehicle for three weeks while repairs were carried out. 3. Ongoing Electrical Issues: After receiving the vehicle back, I had approximately one month of trouble-free driving, but then the fuse controlling the wipers, central locking, and tail lights started to burn out. This caused me to be without a vehicle during the rainy season, which was incredibly inconvenient. On multiple occasions, I took the vehicle back to Mahindra Silverlakes for repairs. The fuse was replaced twice, but each time it lasted no more than 10 minutes before burning out again. I am now left in a situation where I am unable to use my vehicle due to the lack of functional wipers. 4. Service Delays and Warranty Refusals: When I tried to book the vehicle in for further repairs in December, I was informed that no warranty claims would be processed because the dealership does not make a profit during that time. This was both disappointing and unacceptable. In January, I returned the vehicle to Mahindra Silverlakes, but I was told they would not have time to address the issue. I have left the vehicle at Silverlakes, as I have no choice but to manage without a vehicle during the rainy season, given that the wipers are not functioning.

My Concerns: I am deeply disappointed with the repeated mechanical issues, the inadequate repair attempts, and the lack of proper customer service throughout this process. I have already spent far too much time without my vehicle, and the current situation is both frustrating and unacceptable. I expect a permanent resolution to these issues and proper attention to the ongoing warranty claim.