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Angelique C

1 reviews | Active since Sept 2013

14 Jun 2022, 18:02

Fast to sell damaged cars!

Mahindra Midrand - Quick to sell damaged cars and NO customer service

Bough a Mihindra Scorpio 4x2 three months ago. Once home we saw that the smash and grab wasn't placed on properly, there were scratches in the interior, slight dent at the back (in the boot interior). Called Mihindra very distraught and told they are so sorry and it will be fixed , a week later I'm told to just please give them a chance as they're under staffed and a week thereafter the same story. A month later my car gets picked up, taken in , got a good cleaning but nothing else, told they have to get the smash and grab people to come to my house and place new smash and grab on my windows. That the dent is a factory fault and they would log and it'll go in. They will provide me a loan car while this happens. Fast forward a further two months and nothing has happened. When I call my call gets declined, when I message I'm constantly told they're in a meeting and will call me back. I was very very patient but 3 months later and nothing. To say I've never in my life received poorer service is a understatement.

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Angelique C's update16 Jun 2022, 08:53
Reviewer Update
Mahindra South Africa I bought a brand new Scorpio 4x2 three months ago. The cars smash and grab has bubbles on it, there are scratching in the interior and there is a bump on the boot of the car. Your Midrand branch promised to have it sent back to the head office, something about a warranty to fix the dent in the boot, promised to have people come to my house and redo the smash and grab and promised to fix the small scratches. It's been 3 months and numerous calls been made after the car was picked up and inspection was done, yet my calls aren't answered. Forever get a reply that they're either in a meeting, short staffed and will get back to me. It's now been 3 months and my patients is gone. There is only so many times you can be shoved aside. From my side payment wasn't a problem and they were all to keen to sell me the car but a new car is meant to be exactly that NEW without fault. I have messaged the branch and supprise supprise no reply once again when I said I will now lodge a complaint on both Facebook platform and hello Peter. I hope it's just the one branch and not Mahindra Scorpio ans SA as a whole. Please get back to me urgently.