Extremely disappointed – Sunroof shattered and Mahindra SA refuses to take responsibility

Complaint: I am extremely disappointed in the service I have received from Mahindra South Africa. My Mahindra’s sunroof suddenly shattered without any external cause. I reported the issue immediately and followed all the necessary steps, expecting the matter to be handled under warranty.

However, Mahindra SA refused to assist, claiming that glass components are only covered for 3 months and that there is “no clear indication of a manufacturing defect.” This is unacceptable — a sunroof should not simply shatter under normal conditions.

As a loyal Mahindra customer, I expected a professional and fair resolution, but instead, I was left to deal with the problem on my own. This experience has made me lose all trust in the brand’s commitment to quality and customer service.

Mahindra SA, please do the right thing and take responsibility for your product failures.