Electrical Fault and Unresponsive Customer Service from Mahindra South Africa

I purchased a brand-new Mahindra expecting reliability and quality service, however I've experienced ongoing electrical problems since early ownership. The vehicle repeatedly blows fuses, specifically affecting the headlights, making it impossible to use the vehicle at night.

Initially, the dealership charged me for replacing the electrical harness, even though it was under warranty, but obviously this particular problem was not covered under the warranty. When the problem resurfaced days later, Mahindra replaced another harness under their "Parts Warranty." However, the issue was never resolved. The dealership continues to propose costly repairs without diagnosing the actual cause, indicating a clear lack of proper troubleshooting.

The logistical challenge further complicates the issue, since the vehicle is on a farm approximately 600 km from the dealership. I've suggested taking the vehicle to the nearest dealership near Clanwilliam, with Mahindra providing a loan vehicle during the repairs, but this suggestion has been completely ignored.

Despite several emails and calls to Mahindra George, and then formal communication to Mahindra South Africa on 18 March 2025, I have received no response whatsoever. Ignoring customer queries is unacceptable and reflects poorly on Mahindra's customer.

My experience raises significant concerns about Mahindra’s product reliability, warranty practices, as well as their customer service responsiveness. Potential buyers should be aware of issues.

I urge Mahindra South Africa to respond and resolve this matter completely, and without further cost to myself.