disgusting service form Mahindra West Rand

The service from Mahindra Westrand has been disgusting from the first warranty claim up until now. I have about 7 warranty claims against Mahindra for the car and the customer service in non existent.

They never call you back we must always follow up. it takes up to 2-3 months to get the claim approved. who ever I speak to the story always changes

I took my car in for a service and get something fixed from the warranty claim which took 2 months to approve.

They called me and said that the brake pads and discs need to be changed which would cost R15000.00 which I couldn't afford but I asked if I could drive the car until the middle December when I could afford it. Mahindra assured me that it would be fine but I had to bring the car in the first week of December to check the brakes he said no problem. when I collected my car the lady at the service centre said that the pads weren't bad but because I had to change the discs the pads needed to be changed, with all the stories I got that day I decided to go for a second opinion the machinic advised that the pads needs to be changed but the discs can last time the next service.

while driving the brakes locked and we got the mechanic to check and he said the Capela has ceased so I called Mahindra advised what happened and asked if it was under warranty and he said no but when the mechanic called he said he didn't say that. Mahindra said why didn't I call the free towing company the number is in the front of the warranty book, well there is no number.

Mahindra Westrand had to give me the number to get my car back to Mahindra after investigations if was discovered that the seal broke and that is not under warranty and the fact that I didn't change the brakes and they were to thin and that is what caused the seal to break, I did ask Mahindra if it was ok still to drive and they said yes.

I have told them I took their advise and this is what happened, they said they would send me the voice recordings, I still waiting.

I went there on Wednesday to see what actually happen and it was decided that he would send the Capela in to see how much it would cost to refurbish.

They received the costs and up until now I am still waiting for the quotation from Mahindra Westrand..

I will never buy a Mahindra again as the customer service is terrible and the car has given me problems from 2017, warranty claim after warranty claim.

I am done!!!!!!!