Disapproval – Defective New Vehicle and Lack of Support

I am writing to express my deep disappointment and disapproval regarding the unacceptable experience I have had with a new Mahindra vehicle purchased from your dealership on 14 June 2025

Just 24 days after taking delivery of what I expected to be a reliable, brand-new car, the engine suddenly cut out while I was driving, posing a serious safety risk and leaving me stranded. I immediately contacted your roadside assistance and was left waiting for three hours before the vehicle was finally collected. This delay was not only inconvenient but also distressing, especially considering that this was a brand-new vehicle that should never have broken down under normal use.

To make matters worse, to this day, I have received no feedback or communication from your dealership regarding the diagnosis of the problem, the expected timeframe for repairs, or any plan for compensation or replacement. This lack of responsiveness is deeply concerning and completely unacceptable.

As a customer who placed trust in the Mahindra brand and your dealership, I feel let down by the product and even more so by the lack of accountability and follow-up. I expect a formal explanation for the vehicle's failure, a detailed report of the findings, and a clear plan for resolution, including what steps will be taken to restore my confidence in the vehicle and your dealership.