COMPLAINT MAHINDRA JOHANNESBURG AND KIMBERLEY

Good Day

Please be advised that upon ordering parts from Mahindra Kimberley it turned out to be my biggest regret. I ordered the parts and paid for it on the 10th of Feb 2023 only to be informed to this date 17.02.2023 that parts have not arrived and not sure when they will. I get informed by the salesperson in Kimberley who assisted me to rather speak to their customer care as I would get better help from them as to the whereabouts of the parts and upon requesting to speak to their manager in Kimberley, they inform me that he is playing golf and would not be able to assist. I was given his number however he did not answer my call. I then phoned their customer care division and spoke to a supervisor. which informed me that they would investigate however feedback might not be given today as they have a function at 12:00 to attend too. meaning you as a client means nothing to us. My call gets returned by Johannesburg customer care and they inform that the order was only placed on their system on Wednesday 15 FEB 2023 which angered me even more as I paid and ordered on the 10th already. This is the worst experience of service I have ever received. and would not recommend this agent to any of my clients. this is a disgrace to companies in the vehicle industry. My personal recommendation would be don't buy the brand as you will not get the value or the service it seems.