Broken car seat? sorry for you.

Mahindra as a car group, is a 5 star company, but unique service situations, not so much. The frame of driver's seat of my Mahindra broke off completely, on both sides of the seat. The complete seat needed replacing - at R22300 (labour and tax included). I approached HQ with a request for possible refund but was shot down with a basically 'sorry for you'. These breaks are unheard of, none of the sales or service people I spoke to, have encountered this situation. When there is no recourse from insurance or a helping hand from your dealership, whom you trust and the brand you love, it leaves a bitter taste and a HUGE hole in your pocket. Don't tell me how sorry you are this happened, SHOW me!