Bad treatment

I booked my car for service on Thursday for Friday. I spoke to the manager who rudely told me that I will have to pay to be dropped of in Zuurbekom, my home is only 20km away from the branch. When I got to the branch the workshop assistant, her name is Lauretta was very friendly and she told me that I will be dropped off with pleasure. I waited for the quotation and when I did not receive the call I called them, I was told that they have been trying to get hold of me , but I found out that they were using a wrong number. The Manager insisted it was my fault. I was given the quotation and I accepted, but had to cancel when the Manager told me they will not pick me up to fetch my bakkie but I will have to pick it up the next day since it was late. All this time I did not know I was talking to the Manager until Llauretta told me when I was reporting his bad treatment. My bakkie was due for 10000 km to comply with the warranty requirement, when I took my bakkie in it was on 9949. I use the bakkie for business and now I have to make another appointment with another dealer of course but I have to forfeit the warranty because of the Manager that treats black people like leapers.