1 reviews | Active since Jun 2015
Bad Customer Service and misleading people
PLEASE TAKE NOTE !!!
This is one of the most worse dealers I ever ever deal with. From Friday they just have empty promises. Speak to the customer service what a nightmare. I speak to Jolene the Manager at Customer service that promise the sales manager will contact me what never happen. After a phone call Jolene promise me that they will call me before Monday at 13:00. Just to say they **** again not contact me. I speak now to Naledi of customer care and now promise they will phone me before end of day.
We dont ask special service just a new car that they advertise on there website it take them over 3 days to get a new car as they advertise.
Firstly I dont understand at all why the delay. We have the money they advertise the car but they cant they have endless stories.
In all my live I never have so issue in buy a new Car. And you cant speak to the CEO mr Gupta or they cant put me through to Eugene Fourie they said he is the sales manager of Mahindra SA.
The phone at the head office ring endlessly NO ONE pick up the call. On their chat line it take them over 30 min to respond on a question. That if it is "live" most of time there is no response. On there Facebook Chat its more worse.
What worry me is if there service of clients that buy new cars is like this I am worry about there products.
I will not leave it here people of South Africa not need this type of bad bad service.
I have all voice and screen records as well all emails and will publish it soon
Before buy a Mahindra phone me I will tell you my experience that is a nightmare.
