Bad assistance for my Outlander

So my Outlander 2019 model had a problem with a the key that showed battery from the key and took it to the nearest Mitshubishi garadge in Kuils river and they confirmed that our car is having a starter problem they took it to the work shop . A lady thag was helping my husband gave his key back to him to see himself how he will go to work ....He requested a curtsey car and was told that they dont assist customers with that service and we requested them not to do anything with the car after he was not happy with the attitude and their service . We phoned our car insurance to tow it to Rola motors in Somerset West and that is were we purchased the car as my husband informed them and good enough they were ready for him with a caretacey car . We got there with the car and they did a paper work , after he was told he can not get the car becoz his drivers lisence has expered since July and he explained that its still valid until 2021 due to the Covid19. Reason for me to write is the attitude he received treated like he is nothing and given a key to sort himself out. secondly being not able to receive the rental car becouse of drivers lisence that expired while every one I the world is fully aware about the negative impact that caused by the Covid19 epidemic.It was not our problem that the car gave the factory problem bcoz the car is still new ...service and everything 100%. It's not the first Outlander that we are ahaving a problem with .