Bad after service

Don't answer when you call. Friday my car engine light come on no power I needed to stop next to the road this was around 8pm. We called left us stranded next to the road we needed to make planes to get home with the car. Saturday erdag called them again they collected the car around 12 we asked them to please take the car to Rustenburg due to bad service you get from Thabazimbi we were told no the car must go to Thabazimbi. Monday morning I get a call from Thabazimbi after 9am asking what is wrong with the car because it was just off loaded I told them what happened. When I ask where was the car on Sunday no one hade an answer. We went and look on the tracker I the car was in rustenburg at the towing service yard. Thabazimbi principle is mean an she tell me over the phone she doing her work when I ask her when I am getting a car while mine is standing