Autocity Group- Mahindra- Heidelberg- Extremely poor service

Recently I made a purchase for a new vehicle from Autocity Mahindra Heidelberg. I traded in my Kia Seltos for a new 3XO AX7L.

In their package deal, they allocated a value for the vehicle registration and licensing which is visible on their quote and invoice. Please note I have personalised plates linked to the vehicle I was trading in. I requested for these plates to be transferred to my new vehicle during quote phase and again after deal was confirmed, which the sales rep agreed to and he did not advise me otherwise.

A few weeks after the trade in deal was completed I was still waiting for dealership to uplift my personalised plates as per agreement and for the licensing to be done. To my dismay they only did the registration and told me to do license and plates myself after advising that they are too far away to sort this out themselves. We only agreed to assist the dealership and sort out the license and get new plates whilst we waiting for the upliftment because we were running out of time. I had a temp-permit which was near expiration date. To date they have only paid for the registration and did not fully refund me for the license and plates. They also refuse to release my personalised plates. Both, the dealership and Mahindra Customer Care have not been able to resolve this issue claiming it is my responsibility to get this done. I cannot delink the plates because I am no longer the owner of the traded in vehicle which my plates are linked to. This is my 3rd car purchase in the last 14 years with the same plates and this is the first time I’ve experienced such bad service. My experience with Autocity Group- Mahindra Heidelberg was extremely unpleasant to say the least, especially considering they claim to have won dealership of the year. The amount of calls I have made to them and Mahindra Customer Care alone in the last 4 weeks is ridiculous, no client wants to go in circles like this especially after buying a new car and starting a new journey with the Mahindra brand.

-On behalf of Mr G Pillay & Miss T Pillay