Aftersale Service Mahindra SA

We are utterly disgraced by your aftersales and Mahindra SA by how they are handling a situation where you as client have to wait for approval to replace the Turbo of a car that is still under warranty. At whos cost is this?? The consumer off course. Its not like one can skip a days work because you dont have a car. No the consumer must have extra car rental expenses while they take their time with claims and feedback and cant even provide a courtesy car.

In the mean time Mahindra Menlyns administration department is just as useless. After several calls and promises that they would provide us with feedback as to what is wrong with our car, we eventually had to drive to Mahindra Menlyn to get some feedback that our XUV500 which we bought 2 years ago, turbo is damaged. Now we have to hear that it has to be lodged and approval has to be obtained to replace the turbo. Three days later and we have no extra car. At our cost and inconvenience due to a car with obviously some faulty engine.

Only the service by the Menlyn branch is enough to make one so angry as we dont even know that after two days that they have lodged the claim. I mean they could not even call us back with feedback after several messages on the day we took the car for a diagnostic.

The promises when we bought this brand new car was enormous but I have to admit that in case your new car has some fault, be prepared to have some extra money available for rental of an additional car for as long as it suits Mahindra.