20 Months claim and counting

I purchased a new KUV100 in November 2019. Signed for the vehicle and took ownership of the vehicle the Friday. WITHIN 24 hours I had complained to the Sales agent who assisted in the purchase of the faults, that there were scratched on the dash and there was a protrusion under the pleather of the dash as well, excluding the doors that don’t align and the petrol cap that doesn’t align. I was advised that this will be sorted in the new year 2020. Shoot forward 20 months after 2 mails directed at the owner of Mahindra East Rand, who failed to address the issue. My issue was then shoved off to an Edenvale agent. WHAT!!! Mahindra SA got involved in May 2021 after I included them in my mails. I follow up about a week and a half later to find out the progress of my claim, as mentioned I have been waiting since November 2019. I was asked to be patient while they investigate. I then follow up and then again today but yet no answer. NOBODY hates being bugged while doing their job BUT HEAVENS SAKE JUST GIVE A PERSON AN ANSWER and not make me wait even longer OR is the plan to wait until the 2 years warranty period is up to tell me I have to pay for this myself??? I’m ready to just hand this vehicle back and be done with it.