Mahndra Karoo S11 Used

Good day,

In Feb 2025 i was referred to Mahindra Bryanston by a friend as i was looking to buy a used Mahindra Karoo S11. The first salesman i dealt with was Jacques, they got approval on the first bakkie but after about a week i was told that the bakkie was in an accident, they then sourced a second bakkie but after a while i was told that the bakkie was sold to someone else. After a week of radio silence, the F&I by the name of Amelia made contact with me and told me about a S11 Karro that had just arrived and the reason why Jacques did not contact me was because he was on his way out of the company. The deal was then handed over to Wouter, the new salesman. Wouter was very helpful in the beginning. In this time Jacques (the original salesman) contacted me and told me that the bakkie that this S11 Karoo had been standing for some time and that the rats had gotten into the wiring and chewed up a lot of wires. I immediately contacted Wouter but i was told that Jacques is a disgruntled employee and that there was no truth to the story. Upon my initial viewing of the vehicle, it was clear that rats had gotten into the wiring but i was assured that all was good and that a Dekra report will prove that there was no problems. On 18 March my wife and i picked up the vehicle, the next morning we decided to get our own inspection done. There was a list of serious issues including the front suspension and ESP, a tailgate that was completely *****ed, the reverse camera did not work and all of this with a certified Dekra report in place. On or about 24 March 2025 Wouter came to pick the vehicle and gave us another vehicle to use. Since then, it has been a nightmare, i have been asked not to deal with Wouter but top deal with Tienie who oversees the dealership between Tienie and the Main Mechanic Rudi the feedback has been vastly different. There have been occasions where Tienie has told me to come and collect the vehicle just to find that the vehicle is still stripped and that most of the major repairs is still outstanding. On or about 15 May 2025 i was told that i could collect my vehicle at 15:00 in the afternoon, i arrived at the dealership just to find the vehicle still stripped and not driveable at all. Tienie's response was that he only expected my on the Friday at 15:00, after a conversation with Rudi the main Mechanic it was clear that the electronic part that controlled the ESP and diff lock etc could not be sourced. I was told that this part was ordered but that the wrong part was delivered and they were just waiting for the correct part from Mahindra SA. I had, had enough and contacted the person in charge of the group of dealerships including GWM westrand (Jacques). Initially he was very apologetic and was going to sort out the problem, when i did not hear back from him i decided to drive to the dealership where he operates from just to findd that he had left for the day. I called him and his attitude was now completely different, he told me to pay back the difference that was covered by the deal to settle my trade in and then they would cancel this deal. I was shocked and asked him about the 3 months worth of insurance that i hav alreadfy paid and the one installment that i have paid and he bluntly said that, that is not his problem and that he could not refund that monies. I was then given another vehicle to use and was promised daily updates on the status of the repair of my vehicle, the last feedback i received was on Thursday 22 May. Today i decided to drive to the dealership agiain, Tienei did not know what the status was so i was send to Rudi in the workshop. To my surprise the situation changed again, now the electronic part had to be reset by Mahindra SA as the head of the dealership would not give authorisation for a new part (R 43 000 ). When the vehicle was sold to me iwas told that the vehicle had 12 months left on its original warranty and i was sold an extended warranty. Today i was told that the vehicle is out of warranty and that is why they can not afford to put in a new part. So if the existing part is reset and malfunctions a week from now it becomes my problem. I have never had this much trouble purchasing a vehicle but had they been honest with me from day one and not tried to push for a sale i would have never bought this vehicle. Please assist as i dont know where to turn to anymore.