Extremely disappointing experience with security

My grandfather has suffered **three heart attacks** and is currently receiving treatment at Gandhi Hospital. During an already terrifying time for our family, the behaviour of some of the Calvin Security guards has been absolutely unacceptable.

I was refused permission to take my grandfather juice in Emergency/Casualty, even though he had not eaten the entire day. I even asked the guard if he could take it to him, but I was simply told that it was not his problem.

My mother was also chased out of the ward while she was **feeding my grandfather**, despite him still having food in his mouth. There was no compassion or consideration for the fact that he is a vulnerable, seriously ill patient.

We also experienced extremely poor communication when my grandfather was moved between departments. We were sent from MOPD towards Ward 5 and told to walk outside through the parking area, wasting around 15 minutes trying to find him, only to then spend another few minutes signing in.

What makes this even more upsetting is the **inconsistent way visiting rules appear to be enforced**. We have seen other patients with multiple family members around them, yet our family is repeatedly confronted and rushed out.

I am also deeply concerned about what appears to be **different treatment towards us as an Indian family**. I cannot understand why we are treated with such hostility while other families seem to receive different treatment.

We understand that security has rules to enforce. **What we do not accept is rudeness, disrespect, poor communication and a complete lack of compassion.**

Families come to hospitals worried about their loved ones. We should not have to fight with security just to make sure a seriously ill patient is fed, supported and treated with dignity.

**Gandhi Hospital needs to seriously review the conduct and training of its security personnel. Patients and their families deserve better.**