ML
Mokgaetsi L

1 reviews | Active since Dec 2017

27 Apr 2024, 08:57

ZERO CUSTOMER SERVICE

I alerted the caretaker that the light fitting in my kids' bedroom is dull this is since February when there was a very horrible thunderstorm and the electricity kept going on and off. I've been waiting since, just so Mafadi know dull lights causes glare which affects the eyesight and can have a long term problem. When you report a maintenance problem at Acacia Place, it takes years for the caretaker and property management to act. This is frustrating, what is worse is that there is no communication, they are always at defends mode. Customer service is zero. And Mafadi changes employees like crazy one moment you are talking to Kim the next Kamogelo comes who is clueless and you have to start from scratch with any issues you have.

0
Replies (3)
Mafadi Property Management
Mafadi Property Management's reply29 Apr 2024, 08:33
Official
Good day

Thank you for sharing your experience and we apologize. We at Mafadi try our best to service all our clients to the best of our ability. Please share more about your experience and stay.  You can send us your response directly to ***

ML
Mokgaetsi L's update17 May 2024, 13:48
Reviewer Update
The number is blanked, I can't see.
Mafadi Property Management
Mafadi Property Management's reply17 May 2024, 15:40
Official
Thank you for reaching out, am sorry for the bad experience. I have escalated this to the office to assists you further.