MN
Matamela N
1 reviews | Active since Oct 2018
29 Dec 2022, 15:47
Worst service really not worth anyone paying this much.
So the main switch has been tripping for quite some time since we moved in to Palm Springs Cosmo city a property managed by Mafadi Property Management. Christmas day just as I was starting to prepare lunch it stopped working and when I texted the caretaker Vuyo at 11:15 after the security mentioned that the electrician was just busy fixing for the other unit, so I text him and he ignored and until we later texted with a different number and he responded just asking if we purchased electricity even though we had stated that it's the main switch. Now as am talking my stove just blew up in my face and honestly all u can even get from Vuyo the caretaker is I will talk to Lucky my manager. Am really hurt and disappointed for 5 days I have not been able to cook.
Helpful (0)
Replies (11)0
Replies (11)
Mafadi Property Management's replyOfficial
29 Dec 2022, 16:13Hi There, I am investigating this further, what is your unit number?
Mafadi Property Management's reply29 Dec 2022, 16:13
Official
Hi There, I am investigating this further, what is your unit number?
MN
Matamela N's updateReviewer Update
29 Dec 2022, 17:47Unit 056
MN
Matamela N's update29 Dec 2022, 17:47
Reviewer Update
Unit 056
MN
Matamela N's updateReviewer Update
29 Dec 2022, 17:52This has been going on for so long that it will end up damaging our appliances.
MN
Matamela N's update29 Dec 2022, 17:52
Reviewer Update
This has been going on for so long that it will end up damaging our appliances.
Mafadi Property Management's replyOfficial
30 Dec 2022, 00:07I have followed up and have been advised that the maintenance team are aware and handling the matter. Unfortunately the issue happended at a time when our offices were closed. The Building Manager did inform the team, I have seen proof of this. I will ensure the matter is handled immediately.
Mafadi Property Management's reply30 Dec 2022, 00:07
Official
I have followed up and have been advised that the maintenance team are aware and handling the matter. Unfortunately the issue happended at a time when our offices were closed. The Building Manager did inform the team, I have seen proof of this. I will ensure the matter is handled immediately.
MN
Matamela N's updateReviewer Update
30 Dec 2022, 17:13Updating on the matter reported to the Caretaker Vuyo on Sunday the 25/12/2022 about the stove in block 5 Palm Springs a property managed by Mafadi property management , it's after 5pm on the 30/12/2022 and as it was promised that an electrician will be sent it still has not happened.
MN
Matamela N's update30 Dec 2022, 17:13
Reviewer Update
Updating on the matter reported to the Caretaker Vuyo on Sunday the 25/12/2022 about the stove in block 5 Palm Springs a property managed by Mafadi property management , it's after 5pm on the 30/12/2022 and as it was promised that an electrician will be sent it still has not happened.
Mafadi Property Management's replyOfficial
30 Dec 2022, 18:17Hi Matamela
The details of your complaint aren't exactly the same as reported by the Caretaker.
When your issue was reported on the 25th, the matter was escalated, however we struggled to get your stove attended to over the holiday period.
The Builidng Manager tried to discuss further with you and was greeted with rudeness from your partner.
Regardless, the matter has been escalated and I will continue pushing to ensure the matter gets resolved.
The details of your complaint aren't exactly the same as reported by the Caretaker.
When your issue was reported on the 25th, the matter was escalated, however we struggled to get your stove attended to over the holiday period.
The Builidng Manager tried to discuss further with you and was greeted with rudeness from your partner.
Regardless, the matter has been escalated and I will continue pushing to ensure the matter gets resolved.
Mafadi Property Management's reply30 Dec 2022, 18:17
Official
Hi Matamela
The details of your complaint aren't exactly the same as reported by the Caretaker.
When your issue was reported on the 25th, the matter was escalated, however we struggled to get your stove attended to over the holiday period.
The Builidng Manager tried to discuss further with you and was greeted with rudeness from your partner.
Regardless, the matter has been escalated and I will continue pushing to ensure the matter gets resolved.
The details of your complaint aren't exactly the same as reported by the Caretaker.
When your issue was reported on the 25th, the matter was escalated, however we struggled to get your stove attended to over the holiday period.
The Builidng Manager tried to discuss further with you and was greeted with rudeness from your partner.
Regardless, the matter has been escalated and I will continue pushing to ensure the matter gets resolved.
MN
Matamela N's updateReviewer Update
30 Dec 2022, 19:07The rudeness that comes after the stove that was reported 4days ago blew up in my face because of the lack maitance and as for the caretaker his been rude from the beginning not any matter we reported is ever attended to of time because of his attitude. Twice I have made queries with him as that's how its suppose to go and never get any response whatsoever unitil I have to ask my husband to reported the fault since whenever I report its never attended to and I was rude because he repeated the se thing with the issue of the stove that blew up yesterday and almost injured me there is noway I was going to be nice pr friendly to a Caretaker who repeatedly when there is a problem in our apartment its gotta take me being mean or running to hellopeter to report it.
MN
Matamela N's update30 Dec 2022, 19:07
Reviewer Update
The rudeness that comes after the stove that was reported 4days ago blew up in my face because of the lack maitance and as for the caretaker his been rude from the beginning not any matter we reported is ever attended to of time because of his attitude. Twice I have made queries with him as that's how its suppose to go and never get any response whatsoever unitil I have to ask my husband to reported the fault since whenever I report its never attended to and I was rude because he repeated the se thing with the issue of the stove that blew up yesterday and almost injured me there is noway I was going to be nice pr friendly to a Caretaker who repeatedly when there is a problem in our apartment its gotta take me being mean or running to hellopeter to report it.
MN
Matamela N's updateReviewer Update
30 Dec 2022, 19:11And this ain't helping me or anyone my stove should have been fixed we are now leaving on takeout but the fridge is full and come the 1st rent should be paid and in future I just wanna report a problem and have it fixed I do t have to quarrel with anyone but as the stove in my flat blew up and almost injured me after I reported it 4days ago I do have every right to be furious.
MN
Matamela N's update30 Dec 2022, 19:11
Reviewer Update
And this ain't helping me or anyone my stove should have been fixed we are now leaving on takeout but the fridge is full and come the 1st rent should be paid and in future I just wanna report a problem and have it fixed I do t have to quarrel with anyone but as the stove in my flat blew up and almost injured me after I reported it 4days ago I do have every right to be furious.
Mafadi Property Management's replyOfficial
30 Dec 2022, 19:37Hi
Please send me an email to *** and I will ensure we arrange a voucher towards some of your recent takeaway costs.
Please send me an email to *** and I will ensure we arrange a voucher towards some of your recent takeaway costs.
Mafadi Property Management's reply30 Dec 2022, 19:37
Official
Hi
Please send me an email to *** and I will ensure we arrange a voucher towards some of your recent takeaway costs.
Please send me an email to *** and I will ensure we arrange a voucher towards some of your recent takeaway costs.
MN
Matamela N's updateReviewer Update
03 Jan 2023, 09:15Updating on the stove related issue that was reported about 10 days ago and still no one has communicated anything.
MN
Matamela N's update03 Jan 2023, 09:15
Reviewer Update
Updating on the stove related issue that was reported about 10 days ago and still no one has communicated anything.
Mafadi Property Management's replyOfficial
12 Apr 2024, 14:17Good day
Negative response
We sincerely apologies about the experience that you had with one of our staff members. Please kindly elaborate on your experience. You can send us your response directly to ***
We sincerely apologies about the bad experience that you encountered at one of our properties during you stay. Please kindly elaborate on your experience. You can send us your response directly to ***
We sincerely apologies and understander your frustration regarding the turnaround time of our maintenance team. Please note that the issue has been escalated for a faster response time. You can send us your response directly to ***
Negative response
We sincerely apologies about the experience that you had with one of our staff members. Please kindly elaborate on your experience. You can send us your response directly to ***
We sincerely apologies about the bad experience that you encountered at one of our properties during you stay. Please kindly elaborate on your experience. You can send us your response directly to ***
We sincerely apologies and understander your frustration regarding the turnaround time of our maintenance team. Please note that the issue has been escalated for a faster response time. You can send us your response directly to ***
Mafadi Property Management's reply12 Apr 2024, 14:17
Official
Good day
Negative response
We sincerely apologies about the experience that you had with one of our staff members. Please kindly elaborate on your experience. You can send us your response directly to ***
We sincerely apologies about the bad experience that you encountered at one of our properties during you stay. Please kindly elaborate on your experience. You can send us your response directly to ***
We sincerely apologies and understander your frustration regarding the turnaround time of our maintenance team. Please note that the issue has been escalated for a faster response time. You can send us your response directly to ***
Negative response
We sincerely apologies about the experience that you had with one of our staff members. Please kindly elaborate on your experience. You can send us your response directly to ***
We sincerely apologies about the bad experience that you encountered at one of our properties during you stay. Please kindly elaborate on your experience. You can send us your response directly to ***
We sincerely apologies and understander your frustration regarding the turnaround time of our maintenance team. Please note that the issue has been escalated for a faster response time. You can send us your response directly to ***