Worst service ever received, highly don’t recommend them.

We moved into the unit in March 2024 and found it in an unacceptable condition—dirty, infested with ****roaches, and with dirty walls and broken items, indicating it hadn't been cleaned after the previous tenants. I have ample evidence to prove this, including dates, times, and communication with one of the agents who assisted with my application. We had to hire someone for deep cleaning, wash the walls ourselves, and purchase costly fumigation supplies. Despite these challenges, we stayed for four months before deciding to move out.

At the beginning of June, I emailed them to inform them of our intention to vacate by the end of the month. Kenneth responded with a form and a list of required documents, which I promptly submitted two days later. Subsequently, I sent nearly 10 follow-up emails to confirm receipt of my notice and documents, but received no response up to today, July 22, 2024. I called the office every day; sometimes they answered, but when transferred to Kenneth, he consistently hung up or turned off his phone. As of now, neither our deposit has been refunded nor have we received any communication from Mafadi. I've been patient, but it's clear that I’m being taken for a ride here . If you're considering renting here, I strongly advise against it—you'll regret it!