When will you pay my deposit?

I vacated the premises end of November 2023. The building manager did the inspection and all the required documentation was completed and signed. To date i have not received my deposit back from them and had no communication from them. On Monday the 15th, i went to their offices and a very unprofessional person named Lucky was there. He didn’t seem to even care or be interested in what i was saying and what i came there for. He was busy on his phone and when i asked questions, he didn’t even bother answering or try to assist but just said, we will look into it whilst busy on his phone. The forms signed after inspection stated that the deposit will be paid in 14 days, this has long passed and we are now on the second month with no communication and assistance from anyone.

I tried today to get hold of Lucky via Whatsapp and he just reads the message and nothing happens. This is very unprofessional and frustrating.

When we move into the premises, we do not give you problems with the deposits and i have never given you problems with rental or any rates that needed to be paid. I do not owe anything, therefore my deposit shouldn’t be delayed in anyway.

I am looking forward to your comprehensive feedback.