Water charge statement - breakdown.

Worst rental agent ever. Please whatever you do, do not find yourself renting under these people as they do not care about their tenants. You will call them about a specific problem you have, and they will tell you that you are free to move out if you want, they do not care. I recently queried about my water charges requesting a break down of the opening reading and closing reading, so that I could know the amount of liters of waters I use, and how everything works, but Rofhiwa was not willing to help at all, and told me to call Ideal Prepaid as they do not deal with the charges at all (baring in mind that they are the owners of the building I am renting at). Funny enough I had called Ideal Prepaid and they had told me that they get the water readings from Mafadi itself. In essence Mafadi Property Management is refusing to send me a breakdown of the water usage for me to have a better understanding of why my water bill keeps om increasing every month, as it is not like I change the ways I use water every month, but instead of it being at least constant or reducing, the bill has just been increasing ever since I moved into their unit, with no explanations.