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Mokgaetsi L

1 reviews | Active since Dec 2017

12 Apr 2023, 10:36

Unprofessional/Uncaring for tenants/Unsafe

1st March 2023 I paid rent, admin fee, deposit (50%), April I paid rent and the other 50% deposit. I moved into the flat late March. However, to this date I have not been given gate access into the complex (Acacia Place, Southdale). The caretaker says he has been waiting on a laptop since January 2023, there are other tenants who moved in before me but they were not synchronized in order to have gate access. The supposed management blueticks us on WhatsApp when we try to bring forth the issue. Now, I stay with a young child (under 2 years), so does my neighbor (who also does not have gate access), imagine God forbid our kids gets sickly and we have to rush out and take them to the hospital, we have to wait for anyone passing to open the gate. Our kids will die in our hands while we are waiting for someone to open. The caretaker is not always available to open. And the security only comes at night (which is absurd) a whole complex without 24/7 security personnel. The unfair treatment by management is appalling considering we pay rent on time.

0
Replies (11)
Mafadi Property Management
Mafadi Property Management's reply14 Apr 2023, 13:22
Official
Hi

We have approached the Owners to get the laptop and are treating this with utmost importance. 
ML
Mokgaetsi L's update15 Apr 2023, 15:21
Reviewer Update
Yoh this responds does really confirm my subject line. You mean to tell me since the caretaker reported the laptop issue which was January 2023, this has not been taken to the owners? "Treating this with utmost importance." I should be laughing because otherwise all tenants would have gate access by now.
Would you guys please tell me when the caretaker will get the laptop? I think you should commit to a date. It's been going on for a long time.
Mafadi Property Management
Mafadi Property Management's reply18 Apr 2023, 18:18
Official
Hi

We have managed to get approval from the Owner of the property, unfortunately we are reliant on the Owner to approved and have been engaging for some time. The new laptop should arrive shortly and the access control system should be working shortly thereafter. such items 
ML
Mokgaetsi L's update19 Apr 2023, 03:28
Reviewer Update
Yoh! I will be Thomas, I'll believe it when I see it happen.
ML
Mokgaetsi L's update26 Apr 2023, 07:27
Reviewer Update
I'm late to work because no one was there to open for me. This is ridiculous guys. FIX THIS!! This is really annoying!! It is messing up with our livelihood now. You might as well chase us away with this treatment. A mere gate access is this hard to finalize!?
ML
Mokgaetsi L's update30 Apr 2023, 14:02
Reviewer Update
What is the process Mafadi? The gate is even malfunctioning again. Serica Investments and you guys should do better. We got rained on yesterday waiting outside the gate, who will foot the billowy 1 year old getting fever? From the 18th to 30th is the laptop from Brazil or what?
Mafadi Property Management
Mafadi Property Management's reply30 Apr 2023, 21:10
Official
Hi Mokgaetsi

Thanks for reaching out again, there programming of software and names has taken longer than we initally planned. I'm hoping to have it sorted within the next few days.
ML
Mokgaetsi L's update01 May 2023, 05:07
Reviewer Update
With y'all few days can be months, so I again we shall see. It took 5 months to get the laptop.
Mafadi Property Management
Mafadi Property Management's reply12 Apr 2024, 12:55
Official
Good day

Thank you for getting InTouch. The office will be in contact
ML
Mokgaetsi L's update14 Apr 2024, 20:54
Reviewer Update
Are you serious? Yoh!! I give up on y'all
Mafadi Property Management
Mafadi Property Management's reply15 Apr 2024, 20:53
Official
Good day

Thank you for sharing your experience and we apologize. We at Mafadi try our best to service all our clients to the best of our ability. Please share more about your experience and stay.  You can send us your response directly to ***