SM
Sbonelo M

1 reviews | Active since Jan 2021

07 Sept 2023, 10:48

unhappy customer

I am a former tenant of Palm springs residence under Mafadi. I vacated the unit at the end of July, having served the required notice. I waited the whole of August to allow 21 working days before the refund could be issued. I finally got the refund of R639 out of the R2200 I paid as a deposit. I asked the property manager for the exit inspection report and the statement so I can see why so much money was taken. On the exit inspection report there is nothing that was damaged in the unit, the only thing that was indicated is that the unit was left dirty. The numbers that are on the statement attached which I got from the manager are not making sense to me so I asked to explain, he could not, he told me to expect a call from the credit department, I have not got a call from the credit department.

0
Replies (3)
Mafadi Property Management
Mafadi Property Management's reply15 Sept 2023, 11:04
Official
Hi Sbonelo

I'm not sure why this is bbeingposted here instead of eescalatingit wwithinMafadi, regardless, i will have a look into this and give you feedback shortly, the only reason ddeductionsare made is due to damages. Were you present with the Property Manager when he did the exit inspection?
SM
Sbonelo M's update15 Sept 2023, 13:12
Reviewer Update
Escalated with who because the people who are supposed to respond to my emails are not? On my comment I did write that there were no damages. I have the inspection form with me. You making as if I damaged your property now I want all my deposits back. I understand how everything works. If I’m being charged because the place was dirty, it’s fine but you can’t take R1500 because the place was left dirty.
Mafadi Property Management
Mafadi Property Management's reply10 Apr 2024, 18:18
Official
Good day

thank you for getting in touch , the office will contact you