Unhappy client

My name is Buyisile Shezi and I contacted Ntokozo because I needed a unit at Loft@66. Well he arranged everything for me (paper work) and everything was approved in a blink of an eye. I was happy with his services until it was time to fix the unit as it wasn't in a good state. So where I'm currently residing they agreed that they can wait up until the 10th of April for me to move while still waiting for the unit to be fixed. I explained this to Ntokozo and told him that Saturday the 10th I need to move in so I need the the unit to be ready and he agreed. On the 1st of April i paid R4900 and I was suppose to move in right after signing the lease agreement however I didn't mind waiting up until the 10th to give Ntokozo enough time to fix the unit. So the whole week I've been communicating with and he promised that the unit will be ready. This morning today I called him around 9:00am asking where is the key so I can start moving in. First he didn't answer his phone then I decided to contact George, right after speaking to George I called him again and he answered with attitude asking me why am I involving office people telling me that he doesn't get commission like office people so I must relax he's coming around 11:00am. So I waited....then at 12:00am still no Ntokozo I called him again. Then he told me that the key is with the security guard down stairs. Then I asked him why he didn't tell me all this earlier and he said he forgot and had to airtime to call me. I then went to the security and took the key. When I got to the unit I was so disappointed to find that the unit is not ready and very dirty. I then called him asking how am I suppose to move in a dirty unit and I'm not happy with the way he treated me and I need to move out of where I am today. He then rep**** by saying there is nothing he can do so if i want my money back he will repay the money back. So I heard that he reports to you hence why I contacting you. I just want to say that I'm very disappointed by the treatment I'm receiving and today I had to pay rent for the unit I'm currently in because I haven't moved out as I promised. So I just want to hear from you if this is the way clients are treated at Mafadi. And I asked to be refunded and when I asked how long will the refund process take and being told I should wait ( given attitude) I'm very unhappy.

Thank you.