Terrible Management as a whole

So we moved into these beautiful flats in August,

we do not know which flat we are moving into, no one is there to even show us our parking bay, or to advise that, hey, the electricity is off since the past tenants moved out...before the 1st of the month mind you.

1st - we could not move in on the 1st as it was not confirmed which flat we would move into (this added costs on the storage as my furniture was in storage, no one to even think of refunding this amount, even when it was brought up). 2nd - we move into a flat that the estate agent has not even been to, it was dirty and a lot to be fixed/replaced. 3rd - fine they fix most of the things and some are to date ignored 4th - the gate has never fully worked since we moved in 5th - they allow anyone to come it at any time, no security( even after we addressed this with the security guard). 6th - we have had issues with the billing department, they are not able to allocate payment made with the advised reference number, then we get letters of demand, talking about my Credit record. when you try to get to the billing department the office hardly answers their phones, when you finally do, and leave a message, you do not get a call back. 7th - there is a maintenance book at the gate, but if the job is not completed, good luck on getting any sort of communication. 8th - they have no professionalism at all, one has to follow up if a request was done. 9th - no noise management. 10th - I am super concerned about the complaints on this platform, everyone seems to be complaining about not getting their deposit back.

these are just the things I can think of