ST
Sphindile T
1 reviews | Active since May 2023
17 May 2023, 19:57
Terrible Management and liaison by Lucky Ndlovu and Bongi
Property Manager Lucky Ndlovu who manages Central Park, isn’t helpful at all. I’ve sent emails and calls without having the issue resolved. The fingerprints access system stopped working since January 2023 and it’s 17/05/2023 and still no success.
According to him all tenants with cars experiencing this issue are supposed to park in an unsafe construction site while we still pay for underground parking. Mind you, there was no formal communication from Management regarding the matter.
Furthermore, they escalated my rental without a 1 month notification of this. Lease agreement stipulates the increase.
According to the South African law, should the landlord be in breach of the contract the tenant must alert the landlord in writing and if this is not actioned. This can be escalated legally.
Some days I do not receive rental statements and we are expected to estimate how much we need to pay.
Terrible Management, I wouldn’t recommend them for renting.
I’ve asked Lucky (Property Manager) & Bongi (Credit Controller) to remove parking charge on my statement. And they blue ticked my emails and ignored my phone calls, I have all the email trail as evidence.
I am not sure if Management is aware of this, and I will lodge a complaint with the Ombudsman accordingly.
Helpful (0)
Replies (3)0
Replies (3)
Mafadi Property Management's replyOfficial
19 May 2023, 00:35Hi Sphindile, thanks for posting your comments here on Hello Peter. My name is Joshua Green, I'm the managing director of Mafadi Property Management and i oversee all complaints coming through Hello Peter. After extensive discussions with my staff, the following has been confirmed.
1.You are disputing parking charges, yet you are currently parking in the ba*****t, why would you refuse to pay for these charges?
2. All statements are sent electronically, this was requested by yourself (i have the email where you requested this), i also have proof that the emails were sent, please check your spam folders, these statements are also hand delivered and the one time they were delayed, an SMS was sent to all Tenants advising them so.
3. You got upset with Lucky on the phone as you felt you didn't have to pay for parking charges even though you park in the ba*****t and enjoy the safety of the secure parking
4. When the biometrics system went down, you parked your car at the back of the building where Lucky offered you a 50% parking charge discount, yet you refused this offer to.
You're wanting to get some media attention therefore chose to post on this platform instead of trying to work things amicably, its easy to post negative reviews Hello Peter but bear in mind that we can also post complaints about our Tenants who consistently pay late or are rude to our staff.
Please settle your arrears or you will be given notice to vacate the premises.
1.You are disputing parking charges, yet you are currently parking in the ba*****t, why would you refuse to pay for these charges?
2. All statements are sent electronically, this was requested by yourself (i have the email where you requested this), i also have proof that the emails were sent, please check your spam folders, these statements are also hand delivered and the one time they were delayed, an SMS was sent to all Tenants advising them so.
3. You got upset with Lucky on the phone as you felt you didn't have to pay for parking charges even though you park in the ba*****t and enjoy the safety of the secure parking
4. When the biometrics system went down, you parked your car at the back of the building where Lucky offered you a 50% parking charge discount, yet you refused this offer to.
You're wanting to get some media attention therefore chose to post on this platform instead of trying to work things amicably, its easy to post negative reviews Hello Peter but bear in mind that we can also post complaints about our Tenants who consistently pay late or are rude to our staff.
Please settle your arrears or you will be given notice to vacate the premises.
Mafadi Property Management's reply19 May 2023, 00:35
Official
Hi Sphindile, thanks for posting your comments here on Hello Peter. My name is Joshua Green, I'm the managing director of Mafadi Property Management and i oversee all complaints coming through Hello Peter. After extensive discussions with my staff, the following has been confirmed.
1.You are disputing parking charges, yet you are currently parking in the ba*****t, why would you refuse to pay for these charges?
2. All statements are sent electronically, this was requested by yourself (i have the email where you requested this), i also have proof that the emails were sent, please check your spam folders, these statements are also hand delivered and the one time they were delayed, an SMS was sent to all Tenants advising them so.
3. You got upset with Lucky on the phone as you felt you didn't have to pay for parking charges even though you park in the ba*****t and enjoy the safety of the secure parking
4. When the biometrics system went down, you parked your car at the back of the building where Lucky offered you a 50% parking charge discount, yet you refused this offer to.
You're wanting to get some media attention therefore chose to post on this platform instead of trying to work things amicably, its easy to post negative reviews Hello Peter but bear in mind that we can also post complaints about our Tenants who consistently pay late or are rude to our staff.
Please settle your arrears or you will be given notice to vacate the premises.
1.You are disputing parking charges, yet you are currently parking in the ba*****t, why would you refuse to pay for these charges?
2. All statements are sent electronically, this was requested by yourself (i have the email where you requested this), i also have proof that the emails were sent, please check your spam folders, these statements are also hand delivered and the one time they were delayed, an SMS was sent to all Tenants advising them so.
3. You got upset with Lucky on the phone as you felt you didn't have to pay for parking charges even though you park in the ba*****t and enjoy the safety of the secure parking
4. When the biometrics system went down, you parked your car at the back of the building where Lucky offered you a 50% parking charge discount, yet you refused this offer to.
You're wanting to get some media attention therefore chose to post on this platform instead of trying to work things amicably, its easy to post negative reviews Hello Peter but bear in mind that we can also post complaints about our Tenants who consistently pay late or are rude to our staff.
Please settle your arrears or you will be given notice to vacate the premises.
ST
Sphindile T's updateReviewer Update
19 May 2023, 09:35Dear Joshua,
Thank you for your response.
1. I have not been parking in the ba*****t parking since January 2023 until 18/05/2023 when my fingerprints started working, I am requesting that you provide me with concrete proof. There are camera's all over that building so that should be easy.
I am disappointed at the fact that you make resolutions without thorough investigations.
2. I checked my emails including spam to check if indeed the statements were being sent, hence I confirmed that I had not received my statements. There are no statements being sent me.
Please send me proof that statements are being sent to my email?
3. I got upset with Lucky twice on the phone, because he simply was not being helpful, it's almost as if one needs to be upset enough to be assisted by the staff at Mafadi Property Management.
4. The parking at the back you mention, it actually a construction site which is a safety risk that is not designed for any car to be parking there. Even your staff mention that it's a "park at your own risk", this means even the tenant's insurance will not pay should anything happen to their car. The back gate is meant to be an offloading and onloading zone. According to our agreement I pay for parking at the ba*****t, which I had not been doing so because your organisation took almost 5 months to resolve its biometric system. This means I do not have access to and out of the building, which compromises the safety of myself and my car.
Lastly, I have email trails since January 2023 trying to resolve this amicably with your staff. I am disappointed at how this matter is being handled, especially coming from the Managing Director. Your responses are unfounded as it doesn't show that you made thorough investigations regarding my matter.
My last resort was to write a review on here, at least I was able to get through to the MD however I am sad that you continue to victimize me further with threats.
I have been a good and consistent tenant, who paid my rental on time and which I continue to do. The demise of this started when your biometrics stopped working and there was no formal communication from your side that assured us as tenants who were affected that something will be done. I did not have access to the ba*****t parking - thus my resolution to not pay for a service I am not paying.
Have a good day.
Thank you for your response.
1. I have not been parking in the ba*****t parking since January 2023 until 18/05/2023 when my fingerprints started working, I am requesting that you provide me with concrete proof. There are camera's all over that building so that should be easy.
I am disappointed at the fact that you make resolutions without thorough investigations.
2. I checked my emails including spam to check if indeed the statements were being sent, hence I confirmed that I had not received my statements. There are no statements being sent me.
Please send me proof that statements are being sent to my email?
3. I got upset with Lucky twice on the phone, because he simply was not being helpful, it's almost as if one needs to be upset enough to be assisted by the staff at Mafadi Property Management.
4. The parking at the back you mention, it actually a construction site which is a safety risk that is not designed for any car to be parking there. Even your staff mention that it's a "park at your own risk", this means even the tenant's insurance will not pay should anything happen to their car. The back gate is meant to be an offloading and onloading zone. According to our agreement I pay for parking at the ba*****t, which I had not been doing so because your organisation took almost 5 months to resolve its biometric system. This means I do not have access to and out of the building, which compromises the safety of myself and my car.
Lastly, I have email trails since January 2023 trying to resolve this amicably with your staff. I am disappointed at how this matter is being handled, especially coming from the Managing Director. Your responses are unfounded as it doesn't show that you made thorough investigations regarding my matter.
My last resort was to write a review on here, at least I was able to get through to the MD however I am sad that you continue to victimize me further with threats.
I have been a good and consistent tenant, who paid my rental on time and which I continue to do. The demise of this started when your biometrics stopped working and there was no formal communication from your side that assured us as tenants who were affected that something will be done. I did not have access to the ba*****t parking - thus my resolution to not pay for a service I am not paying.
Have a good day.
ST
Sphindile T's update19 May 2023, 09:35
Reviewer Update
Dear Joshua,
Thank you for your response.
1. I have not been parking in the ba*****t parking since January 2023 until 18/05/2023 when my fingerprints started working, I am requesting that you provide me with concrete proof. There are camera's all over that building so that should be easy.
I am disappointed at the fact that you make resolutions without thorough investigations.
2. I checked my emails including spam to check if indeed the statements were being sent, hence I confirmed that I had not received my statements. There are no statements being sent me.
Please send me proof that statements are being sent to my email?
3. I got upset with Lucky twice on the phone, because he simply was not being helpful, it's almost as if one needs to be upset enough to be assisted by the staff at Mafadi Property Management.
4. The parking at the back you mention, it actually a construction site which is a safety risk that is not designed for any car to be parking there. Even your staff mention that it's a "park at your own risk", this means even the tenant's insurance will not pay should anything happen to their car. The back gate is meant to be an offloading and onloading zone. According to our agreement I pay for parking at the ba*****t, which I had not been doing so because your organisation took almost 5 months to resolve its biometric system. This means I do not have access to and out of the building, which compromises the safety of myself and my car.
Lastly, I have email trails since January 2023 trying to resolve this amicably with your staff. I am disappointed at how this matter is being handled, especially coming from the Managing Director. Your responses are unfounded as it doesn't show that you made thorough investigations regarding my matter.
My last resort was to write a review on here, at least I was able to get through to the MD however I am sad that you continue to victimize me further with threats.
I have been a good and consistent tenant, who paid my rental on time and which I continue to do. The demise of this started when your biometrics stopped working and there was no formal communication from your side that assured us as tenants who were affected that something will be done. I did not have access to the ba*****t parking - thus my resolution to not pay for a service I am not paying.
Have a good day.
Thank you for your response.
1. I have not been parking in the ba*****t parking since January 2023 until 18/05/2023 when my fingerprints started working, I am requesting that you provide me with concrete proof. There are camera's all over that building so that should be easy.
I am disappointed at the fact that you make resolutions without thorough investigations.
2. I checked my emails including spam to check if indeed the statements were being sent, hence I confirmed that I had not received my statements. There are no statements being sent me.
Please send me proof that statements are being sent to my email?
3. I got upset with Lucky twice on the phone, because he simply was not being helpful, it's almost as if one needs to be upset enough to be assisted by the staff at Mafadi Property Management.
4. The parking at the back you mention, it actually a construction site which is a safety risk that is not designed for any car to be parking there. Even your staff mention that it's a "park at your own risk", this means even the tenant's insurance will not pay should anything happen to their car. The back gate is meant to be an offloading and onloading zone. According to our agreement I pay for parking at the ba*****t, which I had not been doing so because your organisation took almost 5 months to resolve its biometric system. This means I do not have access to and out of the building, which compromises the safety of myself and my car.
Lastly, I have email trails since January 2023 trying to resolve this amicably with your staff. I am disappointed at how this matter is being handled, especially coming from the Managing Director. Your responses are unfounded as it doesn't show that you made thorough investigations regarding my matter.
My last resort was to write a review on here, at least I was able to get through to the MD however I am sad that you continue to victimize me further with threats.
I have been a good and consistent tenant, who paid my rental on time and which I continue to do. The demise of this started when your biometrics stopped working and there was no formal communication from your side that assured us as tenants who were affected that something will be done. I did not have access to the ba*****t parking - thus my resolution to not pay for a service I am not paying.
Have a good day.
Mafadi Property Management's replyOfficial
19 May 2023, 11:59Hi
So instead of asking and reaching oit to me off social media, you figured this was the right method?
I'm happy to engage further on ***
So instead of asking and reaching oit to me off social media, you figured this was the right method?
I'm happy to engage further on ***
Mafadi Property Management's reply19 May 2023, 11:59
Official
Hi
So instead of asking and reaching oit to me off social media, you figured this was the right method?
I'm happy to engage further on ***
So instead of asking and reaching oit to me off social media, you figured this was the right method?
I'm happy to engage further on ***