AC
Ackloyd C

1 reviews | Active since Oct 2015

08 Jan 2018, 12:48

Shocking Service

To whom it may concern,

I was staying at RDM since 2015 until last month (So I thought I was a loyal tenant), on moving out, everything in my room was good except that the apartment needed to be cleaned for the next tenant, I called today and I'm told that I will only get my security deposit after 14 days but less than 21 days, like really, why. If this is your procedure make sure that going forward the whole issue of having the security deposit reimbursed after 14 days is changed, its ridiculous, how do you expect a tenant to pay security deposit to the next place where they are going. I will never rent from Mafadi Properties ever again or suggest anyone to use your properties, this is so unprofessional, its actually disgusting. And I will tell you right now in advance that I know you are going to deduct more than what is necessary from my deposit and I will have to call you back again to fight and have that fixed. Fix it fix it, its 2018, do business better.

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Replies (3)
Mafadi Property Management
Mafadi Property Management's reply10 Jan 2018, 10:09
Official

Hi,

Thank you for your feedback. Please be advised that our lease agreement specifies the deposit refund duration. As with any rental company, we have to all the necessary exit inspections and follow procedure before we can process the deposit refund.

Kind regards,

AC
Ackloyd C's update10 Jan 2018, 10:32
Reviewer Update
Hi thanks for your prompt response, I'm not sure if you have noticed but many people here are complaining about the same thing security deposits that either takes long or is never paid back, this basically means that your current procedures are not working as expected. I may have not seen the duration of the refund, but 14 to 21 days is a bit too much, most rental agencies give it back within a few days because they know one needs to use it at the next property. In any case thanks I have learnt my lesson, you guys are not to be trusted.
Mafadi Property Management
Mafadi Property Management's reply19 Jan 2022, 19:10
Official
Hi 

This has been resolved.

Regards