Samuh

I have had the most frustrating day today because of a mafadi employee by the name of Mira. Mafadi charged my unit at Ariel empire an amount of R1197 for water. When I got to the office to query this amount, this Mira lady said in her own words and I quote" call the meter reading company to ask about this charge amount. "Mind you this meter reading company is contracted to Mafadi and that has nothing to do with me. She then says that they will Investigate the charge. Then I ask her in the mean time while you're investigating this I issue how should I pay the rent since the deadline is on the 3rd, she then said to me and I quote "I don't stay in your apartment, I don't use your water and I don't pay your rent so I won't tell you how to pay your rent and after that she tore that meter reading company paper she had printed for me right in front of me. This was her service overall, no empathy, no professionalism or solution. I have been renting that apartment for 3 months, never missed a payment yet as the client that lady saw it fit to give me that kind of service. I will never recommend anyone to go in an contract or business with Mafadi because their service is wack. The Mafadi employees did not respond to my email and on top of that Mira the rude lady told me that in December they estimated the water charge which was 171 and now my water charge is higher because they added the remaining amount from the meter reading for last month. That lady brought sarcasm from the beginning, her first question was how much would like to pay for water . When I asked to speak to another person because of how she was responding to me ,she said she is the only person available to assist in that whole entire building. So you are basically telling me that I'm not important and I can leave if I do not agree with what you are saying.