KF
Khanyisa F

1 reviews | Active since Sept 2013

25 Feb 2021, 03:47

Refund not paid!!!!!

I hope this complaint will be attended by the Management. On the 1rst Jan 2021 I gave notice to Mafadi on the property I used to rent in Central Park Flats in Kempton Park Johannesburg. I then was given a form to sign notifying me that my refund will be paid within 21 days into my bank account. This form was contrary to the contract I signed in 2019 where it states that my refund will be paid in 7days with interest as the contract states. The deposit I paid to the Property Management was R7950 and I have been communicating with Dineo Masemola , Lillian Bondokoto from the Johannesburg office since the 19 February 2021 and no response to the email until I received email fr from Lillian informing me that my refund will be paid by Wednesday the 24 February 2021 into my account. No refund was received by myself from the company and its so disturbing as I was constantly paying my rent on time asca tenant and never missed payment,with so many complaints I submitted to the Building Manager Nathi Hona no positive feedback was received until I vacated the unit. Upon hand over of my keys Saturday the 30th January 2021. Nathi was not in the building to do handover and I was told to come back the next day which was Sunday to bring the keys and handover. I couldn't do that as I was preparing out of town relocation. I then arranged to come on Wednesday the 3rd which he **** and said he looked for me and I was never found.

None the less. I would like Mafadi Property Management to refund all the funds due to me by end of the 25th February 2021 with interest as stipulated in the contract I signed when I took occupantion. I have my cry will be heard and attended to this time.

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Replies (3)
Mafadi Property Management
Mafadi Property Management's reply25 Feb 2021, 09:59
Official
Hi Khanyisa, 

Please note that this matter has been escalated to management for an urgent solution. 

We would like to apologize for the inconvenience caused in this regard. 


Thanks,
MPM Team
KF
Khanyisa F's update25 Feb 2021, 10:53
Reviewer Update
Hi there..

Thank you for the response but I am not satisfied as the contract says 7days and initial 1page given upon vacating says 21days..my question is to why I signed for 7days plus interest I quote exact words as per contract signed "Deposit plus interest will paid where due, as funds are deposited to an interest bearing account"

The Management from MAFADI informed me that payment will reflect into my bank account Wednesday the 24th February 2021 which never happened even today still I am being given a run around by your office when I am calling. No feedback with proof of payment has been received from Mafadi as Lillian has said this morning.

I then contacted Dineo to follow up as I need funds in my bank account by cob today the 25th February 2021 if they cannot explain the 2x different refund dates they have came up with.

Couple of minutes ago I received email from Dineo informing me that refund takes 21days...Who is in bridge of contract here?

Responding to my query on HeloPeter to say matter has been escalated without a solution is no help. I believe as a consumer I am liable to fair service as it is my right to do so..

I think I will have to escalate matter to the Consumer Ombudsman and Housing Board as I know very well my rights as a consumer who rented an apartment.

Hope this will get your attention and pay my refund TODAY.
Mafadi Property Management
Mafadi Property Management's reply19 Jan 2022, 18:56
Official
HI Khanyisa

This has been resolved.

regards