Refund

First week of September I went to view a two bedroom flat at goldfiels in soweto ext 11 ,which is owned by mafadi property management, I then submitted all documents required and paid deposit and rent for october it all amounted to R7000. On the 1st october when I called the leasing agent who was assist us by the name of nkululeko, he gave me the run around ,I decided to go there and spoke to the caretaker by the name of Amos ,who then told us that other people have already moved in on the unit that I was told to pay for,he then said his boss Mr nel authorised for him to give them the keys, when we call Mr nel he refused to speak to us, he then called the caretaker to say he must remove one of the tenants belongings from one unit to another so that we can move in as those tenants haven't been paying for two months(lockouts), caretaker then called Simphiwe who is the mantainance manager who refused for the caretaker to remove the belongings as the tenants where given 30days notice which ends 30october.Now they don't answer our phone calls and are refusing to payback our money even though they are unable to give us accommodation.Help us get our money back.