1 reviews | Active since Mar 2023
POOR/BAD SERVICE
I am a tent at Mafadi 215 Johannes Ramokhowase, Pretoria CBD. Our first day here was not welcoming, because our room was dirty. Windows are still not closing properly.
Our geyser has never worked ever since we got here, imagine having to use a basin for bathing everyday in this cold. I already had flu from this!
And only now when we buy electricity we are unable to get the electricity token because we did not pay what that we were never told about.
So now I do not know what to do, where to go. We are in the dark because we are being charger water from the 24th of April 2023 and we only moved in on the 2nd of May 2023. We were send a bill with another persons name that we do even know.
Also forgot to mention that we only have a security at night, meaning we are not even safe during the day because sometimes the gate will be open for some reason apparently it is too busy during the day.
We also stayed for 2 weeks without WiFi.
Our bathroom door handle is not working
It is never clean. The lift is never working properly.
Literally we are always told lies. This is poor customer service, we never get communication of anything we always fighting for something that we do not even get.
I WANT MY RENT MONEY TO BE REDUCED. I literally want half of my rent because I paid for NO SERVICE
My name is Joshua Green, managing director of Mafadi Property Management.
I'm assuming you had a look at the unit before you signed a lease and you would've asked all the various questions, such as security at night and not during the day? The property is protected by a fingerprint access and a turnstile and based on market research there was no need for security during the day.
As for the lifts, we are aware of the ongoing issues here and have recently changed suppliers to ensure the lifts are in better working order
As for the Wi-Fi, the entire area was hit with no Wi-Fi, we have made alternative arrangements since and to my knowledge, at the time of writing this, the Wi-Fi is working
The electricity billing is quite simple, it includes water and sewer, there is no way you signed a lease and didn't know about these items, they are very clear in your lease. Regarding the dates etc, i will discuss with your building manager.
As for the other mainetance issues, i will ask the Building Manager to attend to them
There is no way to reduce your rent, however if you would like to vacate, you can email the Portfolio Manager privately and discuss it with them, their name is either Lucky Ndlovu or Godfrey, they can be reached on *** or ***
My name is Joshua Green, managing director of Mafadi Property Management.
I'm assuming you had a look at the unit before you signed a lease and you would've asked all the various questions, such as security at night and not during the day? The property is protected by a fingerprint access and a turnstile and based on market research there was no need for security during the day.
As for the lifts, we are aware of the ongoing issues here and have recently changed suppliers to ensure the lifts are in better working order
As for the Wi-Fi, the entire area was hit with no Wi-Fi, we have made alternative arrangements since and to my knowledge, at the time of writing this, the Wi-Fi is working
The electricity billing is quite simple, it includes water and sewer, there is no way you signed a lease and didn't know about these items, they are very clear in your lease. Regarding the dates etc, i will discuss with your building manager.
As for the other mainetance issues, i will ask the Building Manager to attend to them
There is no way to reduce your rent, however if you would like to vacate, you can email the Portfolio Manager privately and discuss it with them, their name is either Lucky Ndlovu or Godfrey, they can be reached on *** or ***
the office will contact you
the office will contact you