Poor horrible service at 40 My Place 6th Avenue in Florida Lake

I liaised with Lesego, agent of the Property letting him know am not happy with the safety of building as there has been more than three attempt car theft at the place and i want to move. He advised me that i will forfeit the deposit should i not give 30 days notice of which i was okay with. He advised that there is process that needs to be followed and before moving out and i need to lease with Tonde before moving out. I waited 13 days after sending vacation letter to their office and no one has ever came back to me or responded the email and they have a nerve to switch off electricity on my unit 27. When i call the care taker the only thing he could tell me is "have you paid your rent" , i mean how to i pay rent whereby i advised am moving out and ti will be forfeiting my deposit. Tendo was quite rude when i tried ti explain the matter to him hoping he could assist me. I didn't go to work because they switched off my lights and i lost the place i have app**** for hoping they will respond to my vacating notice of which they did not. I have never came across such a disgusting serving with rude employees. Josiah the caretaker,Lesego agent, Tonde property manager and their Executive manager Ronell told me there is absolutely nothing they could do with my situation. Now am sitting here with no electricity and yet they haven't confirmed if i can vacate the building or not. Mind you i didnt go to work because of their whole situation.