Poor communication and arrogrance

The company operates like a business that believes it's a necessity, so there's really no focus or need to be good customer service oriented or keeping customers who are in good standing happy. I would love to be a fly on a wall and see the churn rate of buildings/property managed by this company.

I raised an issue about not receiving any notice of a rental increase. The lady on the other end kept on reiterating that they did (He-said-she-said) and that increases are at their discretion (I am not delusional, and I am not disputing an increase what I find inconvenient and inconsiderate is that they could have given 2-month notice (sent an email, an SMS and/or a letter) but her response "Sir, complaining is not going to change it, the amount is what is due". That's when I realised I was dealing with a company that believes it is too big to fail. A pure lack of understanding of courtesy and customer service.