MB
Minkhenso B

1 reviews | Active since Jan 2019

21 Jan 2019, 13:43

Please return our deposit

The owners of Mafadi need to be very careful of their employees before they lose out on business. I've stayed in one of their properties for the whole of 2018 where I signed a 12 months lease with them. Now that my contract term has ended, I moved out at the end of December (the 30th to be specific). I've since been chasing the property manager non-stop, first it was with the inspection before I could move out, now it's with the refund of my deposit.

The guy never answers my calls when I can with my cell or my work phone, obviously because he memorised them but answers every time when I can with someone else's phone or a private number and gives a million excuses or promises to call me back which never happens. I was due to receive my deposit refund latest on Friday the 18th according to him, he even said I should call and check with him if there's nothing in my account by Friday or at least text him on Whatsapp, dude was online but never responded to my texts or return my calls. I decided to call someone else at the office and asked to speak to him, he told me my money has been processed and should be in my account in a few hours telling me the delay is because I use a different back. It's 3 days later and the money is still not in and he still avoids my calls.

On top of all this, we had problems throughout the year including being threatened to be reported to the credit bureau even when we'd paid our rent.

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Replies (3)
Mafadi Property Management
Mafadi Property Management's reply23 Jan 2019, 12:59
Official
Hi,

Thank you for bringing the above to our attention.  May you please advice your email address, your contact details and your unit number and the name of the building  to *** in order for your complaint to be escalated to management.

Kind regards,

MB
Minkhenso B's update27 Jan 2019, 19:21
Reviewer Update
How is that going to change anything? I've already reached the management stage and they're still not helping, actually the same management people (Matthew Geiges to be specific) stopped taking my calls as well. The only person I need to speak to at this moment is the OWNER, if you can do that for me then I'll be happy.
Mafadi Property Management
Mafadi Property Management's reply12 Apr 2024, 16:35
Official
Good day

Thank you for sharing your experience and we apologize. We at Mafadi try our best to service all our clients to the best of our ability. Please share more about your experience and stay.  You can send us your response directly to ***