Pathetic Customer Service

<p>Estelle Tyler</p> <p>The Windmill</p> <p>Unit 404</p> <p>Dear Sir/Madam,</p> <p>I am writing today to complain of the poor/No service at all I received from Mafadi Properties from the 25 March 2017.</p> <p>I have been sending emails to Moses Ngomane who works in the creditors department about my water bill query, I was promised feedback on the 27 March 2017 and since then I have not received a simple phone call or courtesy email explaining why my water bill has shot from R120 for February to R1300 for March, I am staying alone in a one bedroom flat.</p> <p>In my desperation I even went to the Mafadi office in Maboneng on the 30th March and spoke to Kyle the portfolio manager who promised me they would look into my problem get my meter readings and give me feedback the next day, up till now nobody reply’s to my emails and they are always in meetings when I call.</p> <p>There is no sense of urgency or customer service when dealing with tenants, very bad experience dealing with Mafadi.</p>