Palm spring accounts department - Innocent

WORST Accounts department ever. I'm livid right now. I moved in 2 months ago and every single week I'm having to fight a battle of non payment. I've sent proof of payment, called, whatsapped I'm enough. Innocent is firstly very rude and arrogant and today he did the worst, changed my locks to my apartment without notice after having sent proof of payment just last week. I pay every month on the 25th, way before rent is even due and I have to explain myself every single month. I'm sick and tired of this. Your service is appalling, worst cause I PAY MY RENT ON TIME WITHOUT FAIL. If this ever happens again I will sue you for damages.