No hot water for 2 weeks!

I am a tenant at The Windmill Apartments managed by Mafadi. We have not had any hot water for 2 weeks and every time we speak to the caretaker (Mr Chigura) or the property manager (Dineo) we are told that the technicians are busy with the issue. I have also been communicating with Mike, who handles their WhatsApp page and he tells me the same thing. I have never missed any payments, neither have I ever been late in paying my rent but my queries go unanswered or we are **** to.

This very same thing happened in 2019, where the water was not fixed for 2 weeks as well and it is always on the coldest weeks of the year. They have just sent us letters informing us that there will be tariff increases from 1 July 2020 and I know that the invoices will come back with the increase plus hot water usage of a full month, whereas we did not have the hot water for 2 weeks.

The most aggravating issue about this whole thing is that our electricity bills are now through the roof because we need to boil water and we've also now incurred unnecessary doctor's fees because we are getting sick from washing our hands and bodies with cold water.

The ba*****t is flooded and the lift is not working, also a 2 week old issue. No one seems to be in a hurry to help us and when we want to escalate the issues, we get sent to reception and the Portfolio Manager is never available.

Should we then boycott paying rent this month?

Can the owner please also respond to our queries then because his staff is not helping?