No deposit refund response

Good day. I am very unhappy about the way this company has been conducting themselves. The problem started in October 15 when the rain damaged the decoder connector. I have been emailing complaints from then until now with no fix but I continue paying R500 for the date experience. Now I wish to move out of the place and no one is responding to my deposit refund request. I have been living there for 7 years on a month to month lease and it hurts deeply that the service is so bad that I have to be forced to change my livelihood. I submitted my notice requirement documents on the 5th prior to communicating on the 1st of this month that I am moving out. We sleep with ****roaches and spiders there. They dismissed the request to have pest control. I have spoken to the building manager as she tries her level best. I have spoken to the property manager Siphiwe, I have to even the managing director Patrick but no one is responding. It saddens me that even the highest of authority does not have the time of day to take care of his customers. At a world where the customer experience is what brings loyal customers, none of them could care less in just responding to my request. All I need to know is if I will get my deposit back or not. I'm doubtful that I will because the majority of Mafadi complaints are severely based on not giving back what is due to the customer.