No communication, no help, no service

I've e-mailed everyone on my list of contacts for Mafadi property services regarding mould issues in my unit caused by a balcony above me. The only response I got was "it's the owner's responsibility". Which owner....I don't know. How will the problem be solved.....I don't know. How long will it take to fix....I don't know, because every email I sent subsequent to that went unanswered and as far as I know, no action has been taken. Unfortunately the problem in my unit has now worsened and it the problem now has to be escalated. The unit also needs renovations done. Once again I emailed everyone on the list and received no response. I will now have to just begin renovations and I'm sure then I'll get attention then. This is truly the worst service I've received from a body corporate. Very dissapointing