No care for tenants safety and issues

Not sure what happens when the HR or hiring personnel at Mafadi say in the interviews. Do they hire based on how long you can take to answer clients? Everytime I come here is because I contacted them first and they DO NOT RESPOND. I just wanted the credit controller to explain the percentage used for the increase in refuse a month or so ago, to date no response. I requested for the water bill breakdown, no response. The least Siphokazi could do is acknowledge receipt and say when she'll be able to respond. The handrail at Block F bottom stairs has been out since more than 6 months ago, I reported it to the caretaker then. When I enquire when will it be fixed he says he has reported he is waiting for Mafadi to send someone. Getting quotations for over 6 months is crazy especially for something that is required by the building council since there are stairs, hand rails are a requirement. Them not working is a safety hazard, but Mafadi chooses to ignore this or take their darling time. Maybe they want someone to get hurt first before they act. Their nonchalant attitude is really appalling for a company who's slogan is "hands on property management" what a joke Mafadi is.