Nightmare dealing with Mafadi

DO NOT LOOK FOR PROPERTIES MANAGED BY MAFADI I REPEAT IT IS A ONE WAY TICKET TO BEING STRESSED AND STRANDED. Last year December I was looking for a new apartment. I tried contacting MAFADI regarding a unit I was interested in. It took me 2 agents to finally speak to someone about the unit. The agent said I should send my 3 months bank statements, payslip and fill in the application form. I did as instructed and in the 23rd of December the agent said that my application has been approved. Fine I ask the same agent to view the property before we can finalise everything and proceed with the unit. It took me two weeks to get ahold of this same agent but at the same time they are chasing payment to secure the pace. At multiple stages I advise him I need to see the place before we can finalise everything. Finally after 2 weeks another agent reaches out saying she can see I’m struggling with this unit and she will be assisting me. I thought my struggles were done since they are acknowledging the bad customer service experience I have received. To her credit she organised a viewing seamlessly and I’m happy with the unit. I confirm with her that I’ll be taking up the unit. She advises that since I’ve already been approved for a lease I should just pay the admin fee and I would have secured the lease. This since it took 2 weeks to just view the place it meant that I could only service notice at my current apartment as they need 30 days notice before you move out. I tell that I’m going to put in notice at my current place, serve it the whole of February and take occupation of the MAFADI managed unit from the 1st of March. The agent agrees that all is fine and we will proceed on that agreement. Over February she calls in to confirm if I’m still moving in March I can confirm that indeed I am and I am serving notice. On 21/02/2025 I call to confirm if everything is in place she confirms that everything is fine. On 26/02/2025 I call to confirm how’s progress with the lease she’s says everything is fine she just needs to finalise things with the landlord. On 28/02/2025 things take a very sour and unprofessional turn. They no longer communicate feedback regarding the lease, I need to call them 20 times (I checked because I was the only one calling them) to get a varying degree of answers. This agent no longer gives me feedback regarding what is going on as I am ready to settle 1st months rent and move in. She then says her manager is sorting out my lease and I should reach out to him. She gives me his number and I reach out to him. He does not pick up the first couple of calls and when he eventually does he says he’ll call me back in 10 minutes; he NEVER called me back. Then 2 hours later says the deal fell through with the landlord and he is trying to sort it out. Bare in mind this is the day before I’m supposed to move. They are telling me on the day I have to vacate my current unit that I no longer have a primary residence. I then call their offices to get answers cause how does a deal that was approved in December fall out in the last minute? While trying to reach out to get help the receptionist throws me from pillar to post. I’m expanding my situation to about 3 different people who are all not taking accountability for leaving me without residence after coming to an agreement with them. At some point they even hang up on me mid call. To say I’m disappointed with the service I have received is an understatement. The disregard and contempt for putting me in a situation where I am without residence is/was unbelievable. Till date no one has offered a comprehensive report in to what went wrong from their side. No manager has reached out to apologise. No one is taking accountability of this going dismally wrong. Just “sorry for the inconvenience” at 15:09 on 28/02/2025 leaving me with no residence and very options of making a plan. So if you want things to go well for you regarding your residence DO NOT USE MAFADI. Check the Hello Peter reviews and it seems as if this is the culture of the organisation. They have as many 5/5 rating as 1/5 ratings. SPARE YOURSELF THE TROUBLE AND DO NOT USE MAFADI BECAUSE THEY WILL LEAVE YOU STRANDED AND WILL ONLY SAY SORRY.