MASANA HOUSE - STATEMENT AND CARETAKER

I am giving it two stars because eventually someone decent reached out and helped me with my November statement as it was incorrect and I had made close to ten calls trying to get an explanation. I'm not happy with Dimakatso's service, she is the one that sent me a wrong statement initially and asked me to WhatsApp her, I didn't know for what good reason because I had spoken to her over the phone and I had explained my issue. She read my messages but didn't bother to explain why I was billed more than what I had agreed to. Even now after three weeks she then sends me a statement that I don't know if it's her rectify my November one or it's my December statement. She doesn't care to explain, I just to figure out which month is the statement for. Why am I receiving my December statement on the 12th of December? I haven't asked her anything because I'm frustrated, I will only pay my rent after the 25th.

My room is dim. I asked the caretaker for it first he said there are no bulbs. I let it slide then I reached out to check if they still have no bulbs or they just forgotten about me. Then he said I should remind him in the morning. I did and did he get back to me? Not even. I still don't know if they have bulbs or not. I don't understand why it has to be a struggle to get a bulb when I'm paying my rent. I moved to Masana house on the 31st of October and I'm already exhausted.