Management should be taken out of your name !!! Worst company in the world

I am a tenant in one of their apartments. what a mistake !!! I would not refer your agency too anyone.

1st- I app**** for Ironwood got denied then approved and when i asked for the details he gave me the details i ended up in Rosewood, Mesuli William Mabuza was the guy that 'helped' me. i said its fine because i had to be out of my previous place and had no where too go so i had too take it.

After telling him i need the keys he said i can come get them at the head office and sign. So i drove all the way out just so he can tell me i cant get the keys i can sign the contract. After almost being ****** outside in the street i drove there for nothing

we made a date that i can meet him at 10am at Rosewood for the keys so that i can start moving in. i packed my whole house in my car too start moving only too arrive there that i had too wait 25min for him as he was taking his time eventually got there...

my flat was dirty, toilets broke, door handles not on, doors didnt close, latches on the windows broken, toilet seats broken and in terrible condition, drains and pipes blocked, gate too the patio didn't have keys, door had holes in them, the kitchen cabinet had a huge hole in the bottom, stoves rubber is just haning there ****il today 6 months later that they just dont come and fix it after i have asked numerous times, front door was broken 'because no one knew i was moving in' IS THIS HOW YOU TREAT NEW TENANTS????

So i had too sit in the sun outside for almost 2 hours so that they can fix the place.

2nd- you guys are super fast throwing a paper under ones door demanding money but can not take the time too pick up a phone and say listen here is the situation are you aware. Then when you try and call the office, the agent, credit department, building manager anyone of the company too sort out the problem they are non existent.

3rd- there i absolutely no control at Rosewood regarding noise. Its a constant party in the parking lots until 3am with drunk people and screaming and very loud music. There was a night that we phoned security the whole time. It had gotten so bad that the windows vibrate and i cant sleep or hear my own tv in my house with windows closed.

4th- Your credit department i am dealing with, Thabo, never in my life have a heard of such an ******** person that thinks they are above the law above everyone. You can not have a decent conversation with this guy trying too sort things out because everything is not his problem.

So i cant even wait too deal with the deposit issue when i move out. Since that is the main problem on everyone review.

There was a huge storm one day in November and the latch as i mentioned that was broken and they 'fixed' broke and that caused the window too fling open and the hail knocked out the glass. so now i had too run around and find someone too help me so the security came and helped me out standing both of us in the rain and hail.

Then i got a statement stating i owe money for the window and blocked pipes. So i tried too get hold of you guys too sort out the problem and no one got back too me. then i got a letter of demand for money... after no one answered my 10 mails, phone calls or text messages so how am i suppose too sort out a problem if i cant speak too anyone? i send my building manager a messenge as soon as i received that statement and he said i must take it up with accounts.... well here i am

Eventually Thabo phoned me after calling and calling and emails en messages again telling me that its not Mafadi problem for the window because they didnt say rain rain come. That is the type of person you guys appoint. Then he said why is it only my window in the whole complex... I mean really are we in kindergarden?

The pipes that i was charged for was when i just moved in and they had too unblock the pipes then they charging me for it 6 months later and after a huge fight he said its fine i dont need too pay for the pipes. But its on the statement once again.

Eventually after a huge argument with Thabo he said that they can not deduct the window money from my deposit as they can not use deposit for extras so we agreed on i would pay of the R650 window in 2 payments R300 and R350. i asked him too mail me this so that i have it on paper what we agreed on..... its now been 2 weeks later i did not receive anything except the same statement with nothing amended. So now i have no proof this was what happened. Because i realized you guys dont talk on emails where there is proof of anything said or agreed upon ,you phone back eventually when you feel the need, so everything is verbal.

After receiving the statement within minutes i rep**** too that mail too Thabo saying he must change it and without surprise i am still waiting.

Please explain too me how am i paying for this????

i have been complaining about ants for a very long time. It came too a point that you just cant function in the house i have pictures too prove. No one is doing anything. I asked my neighbor as well is he struggling with ants and he said he have been asking for 3 years. And he said Mafadi said its not their problem.

I can go on and on about the problems im having with you guys.

I even mailed the email address thats been given out and im still waiting

I do not like confrontation and arguments and always fighting with you guys just for an answer.

So is anyone doing something about the problems because i have not seen 1 compliment or good review for your Mafadi. I would be very concerned