BN
Bongi N

1 reviews | Active since May 2018

16 May 2018, 16:02

MAFADI THE WORSE LETTING AGENT EVER!!

MAFADI THE WORSE LETTING AGENT EVER!! I don’t even know where to begin the staff of mafadi are so useless and *********** no one seem to know what they are doing you get sent from pillar to post. I felt so violated by mafadi and I’ve been living in My place with peace before they took over. They sent me a wrong statement and I sent an email through to them to check why they billed me with a high amount than the usual amount I pay every month. Thabo told me I overpaid and I asked him for which month he could not answer me and said he will escalate my query then later sent me a reduced statement still with an incorrect amount. I did not pay rent as no one could answer me from mafadi and I then decided to cancel my lease with them. Every time when I call mafadi they don’t seem to be willing to help and on email they never respond but they are so quick to drop letter saying you owe them whereas they don’t know where the amount comes from. I wish the mafadi management can relook on the staff on how they treat clients. This has been the worst experience I have had with letting company ever. I have left MY place and I’m still waiting for my deposit if I will ever receive it only God knows.

0
Replies (3)
Mafadi Property Management
Mafadi Property Management's reply18 May 2018, 22:18
Official

Hi,

Thank you for bringing the above to our attention. Please forward your query, unit number and contact details to bee@mafadi and the matter will be escalated to the relevant department.

Kind regards,

Mafadi Management

BN
Bongi N's update29 May 2018, 11:35
Reviewer Update
Hi Will I ever get a concrete feedback on this matter? I have sent my details but still no one called me nor emailed me. What do you want me to do?
Mafadi Property Management
Mafadi Property Management's reply14 Apr 2024, 08:43
Official
Good day

Thank you for sharing your experience and we apologize. We at Mafadi try our best to service all our clients to the best of our ability. Please share more about your experience and stay.  You can send us your response directly to ***