eN
esther N

1 reviews | Active since Jun 2015

30 Sept 2020, 11:28

Mafadi refuses to pay back my Deposit money

I moved in last year and did stay for the duration of my lease ,wanted to move out last dye to certain things that where not getting attention in the building eg leaking roof, loud banging window which was not properly installed,pllighg plugs and the mould that came on messing up with my curtain and bedding and left Mark's on them.so eventually I served my notice on 7th and could send the form through because I'm working from home and dindt have equipment to on the 8th o send through the form Dinel Masemola then said I cannot have my deposit back because the days dnt amount to the 20 days notice..when I completed the forks I was assisted by 1 of they colleague llcalled Keneilwe she even counted those days for me and said if I submit on the 7th it means I need to be out on the 2nd she said I must say 3rd on the form and I must be out by 12 pm I agreed .has been done now the whole ****** Mafadi crew refuses to pay me back my deposit telling me stupid stories about my days being 2 days short I mean why not take they 2 days from the money and give me the rest I have heard from a guy who used to work closely with them that they dnt give people they deposited money vele but that day light Robert especially with all the things I have struggled with in this building please help me get my money back from **********. I have email Dineo, Isaac,Lillian who I aaa advised shes Dineo superior but to no avail .I want my money back

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Replies (4)
Mafadi Property Management
Mafadi Property Management's reply30 Sept 2020, 11:39
Official
Hi Esther, 
Thank you for bringing the above to our attention. Please do not that this has been escalated to management and will be resolved as soon as possible. 
Kindly note that the company will need to go through the move out inspection to see if anything was damaged during your stay, this still means that you will receive your deposit however those repairs will be deducted. 

We will contact you shortly to gather additional information. 


Thanks, 
eN
esther N's update30 Sept 2020, 12:55
Reviewer Update
My place is clean n everything is excatly as I have found it except for the mould on the roof left by the all the troubles I have endured in this building..leakage n water d*********** the walls and damaging my curtain and bedding I am in unit 625 central park and my number is ***
eN
esther N's update01 Oct 2020, 11:26
Reviewer Update
A guy called Oupa came did the inspection in that place and all was in order he told me he was swnd by Lillian but so far nothing has been said ..you guys said you will call me to get more information no call ***** so I want to know when am i getting my money back..you truly inconveniencing people giving them they money late when you know very well moving requires money and yet you given notice prior what is the notice for is the money will be delayed .guys please I want my money the new place needs stuff I need to buy .can I have feedback please
Mafadi Property Management
Mafadi Property Management's reply12 Apr 2024, 15:18
Official
Good day

Thank you for sharing your experience and we apologize. We at Mafadi try our best to service all our clients to the best of our ability. Please share more about your experience and stay.  You can send us your response directly to ***