TT
Thabisile T

1 reviews | Active since Oct 2022

03 Oct 2022, 09:22

Mafadi property stay away

Worse property agent ever, the portfolio manager and staff are not helpful. I have been charged for a full month and I was not even staying at the flat anymore. I have been requesting for a statement for the past 7 months no response to my emails and calls

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Replies (8)
Mafadi Property Management
Mafadi Property Management's reply04 Oct 2022, 00:23
Official
Hi

My name is Joshua Green, Managing Director of Mafadi, please give me some more info so i can look into this issue a bit deeper?
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Thabisile T's update04 Oct 2022, 10:31
Reviewer Update
Good day Joshua,

I was residing at Rodi Rose and my lease ended last year November. January I lost my job week before month end, I contacted my creditor and let her know and that I would like to move out since I cannot afford rent, I will move on the 5th of February and I'm willing to pay for those days.

I did not receive a response and kept calling till I spoke to Lillian the portfolio manager and explained the situation again, she said they would send me paper to sign and I never received anything. On the day of the move I followed up with an email and requesting all documents to be signed and how much I have to pay, no response was received.

No email, statement, invoice or call was received after I moved out regarding any payments. 7 months later when I am trying to apply for a lease I find out I have been listed as a non-payer by Mafadi for rent owing, after I was made aware of this I tried to communicate with Lillian and Neo several times via email and call but I was not assisted till eventually when I got hold of Lillian she just said they forgot to send the paper work but I have to sign an AOD cause I have to pay for the full month of February, I then requested for a statement, invoice and transactional details cause we had a conversation before I moved and explained my situation and what I will be willing to pay. I am still awaiting and my emails and calls are being ignored
Mafadi Property Management
Mafadi Property Management's reply07 Oct 2022, 04:03
Official
Hi

I'm sorry to hear about your ordeal, let me see what we can sort out on our end in terms of negotiating with the Owner to waive the short notice charges due to not receiving a full calendars month notice as per the lease agreement you signed. I will copy you in an email now to the relevant parties.
Mafadi Property Management
Mafadi Property Management's reply16 Oct 2022, 02:15
Official
Hi, i see you were responded to offline and explained clearly why you were charged as you were. You were not ignored, our PMs did reach out.
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Thabisile T's update17 Oct 2022, 10:42
Reviewer Update
Hi, I was ignored and as I stated in my email response I do have the emails to prove it and the call log to show how many times I called. I did receive the pro rata invoice
Mafadi Property Management
Mafadi Property Management's reply20 Oct 2022, 01:24
Official
Hi, you have since received your pro rata rent and this issue should now be considered resolved.
TT
Thabisile T's update20 Oct 2022, 09:19
Reviewer Update
Yes, thank you for your assistance
Mafadi Property Management
Mafadi Property Management's reply12 Apr 2024, 14:18
Official
Good day

Negative response 

We sincerely apologies about the experience that you had with one of our staff members. Please kindly elaborate on your experience.  You can send us your response directly to ***

We sincerely apologies about the bad experience that you encountered at one of our properties during you stay. Please kindly elaborate on your experience.  You can send us your response directly to ***

We sincerely apologies and understander your frustration regarding the turnaround time of our maintenance team. Please note that the issue has been escalated for a faster response time.  You can send us your response directly to ***