Mafadi property services not responsive at all

Mafadi property services act as managing agents for a complex in KZN. Mafadi profess to render professional services with a hands-on, professional approach to build sustainable communities and maximize value for stakeholders. Thus is far from true. From April 2025 I am dealing with 2 officials with absolute no luck. They far from professional as they cannot explain how I am in arrears for a month when my bank a/c shows I paid every month. They cannot and will not reconcile and investigate. They care about money alone because we had no AGM in 3 years and why are they not guiding trustees in doing the right things. No guidance at all.